Changelog

Patient Follow-up, Secure Messaging & Billing 💬

Keep patients coming back, talk to them on the channel they prefer, and get paid faster.

What's New

• Automated follow-up journeys — dual-channel email + SMS, with a rebooked-or-replied gate so you stop messaging once they act
• NPS surveys — email-then-SMS satisfaction surveys with 3-band routing and service recovery for detractors
• Cancellation recovery — reason-branched copy that wins the rebooking back
• Secure patient messaging — two-way messaging in the patient app with a staff inbox; inbound SMS mirrored to your clinic email
• Message from reception — text a patient (or a new number) straight from the reception search
• Per-clinic SMS numbers — provisioned via Telstra or Kudosity

Billing & Payments

• Invoices from appointments and one payment allocated across many invoices
• Patient account credit — overpayments roll into a credit ledger
• Funding claims — claim-from-invoice with money-path analytics in Finance
• Add-ons — Growth, Comms, and Agents add-ons with self-serve Stripe checkout
• Per-org free trial — one shared 14-day window across your team

Improvements

• Episode Brief — rolling longitudinal context surfaced in consult support and notes
• Unified triage classifier across email, SMS, and webchat
• Transactional booking confirmations with calendar invites

Quicka Agents — Guided Clinic Workflows (Beta) 🤖

Hand off the repetitive admin to governed agents that act across your tools, with a human in the loop on anything risky.

What's New

• Guided workflow builder — define the prompt, allowed tools, approval policy, budget, and schedule
• 5 starter templates — common clinic workflows, ready to run
• Approvals inbox — risky actions pause for clinic sign-off before anything happens
• Connectors — agents reach your PMS, email, calendar, claims, and documents
• Audit trail — every session, message, tool call, and dollar spent is recorded

Improvements

• Workspace admin questions can route straight to an agent
• Documents support PDF, DOCX, XLSX, CSV, and TXT

Five New PMS Integrations 🔗

Quicka now works with the practice management system you already run — no rip-and-replace.

What's New

• Coreplus, Zanda, Halaxy, Pracsuite, and Splose join Cliniko and Nookal
• Two-way sync — appointments, notes, availability, and metadata flow both ways
• Booking & invoicing — write back to your PMS, including invoices and payments (Zanda)
• Group & class rosters — group appointment attendees sync through to the workspace
• Self-serve connect — map an existing clinic and pick your location during setup

Improvements

• Clinic Integrations page is now a provider registry — Connected and Available at a glance
• Halaxy webhook self-serve registration

Get Found — AI Visibility & Answer Engine Optimisation 🔍

Patients aren't just Googling — they're asking ChatGPT. Get Found shows whether AI engines recommend your clinic, and helps you fix it.

What's New

• AI Visibility dashboard — see how often your clinic is mentioned across AI engines and which questions surface you
• Competitive gap table — see why other clinics win citations and where you're missing
• "Beat their page" agent — draft better clinic content for approval, in one click
• On-page & technical SEO auditor — catch the issues holding your pages back
• Quicka AI Content Pages — publish optimised content built to be cited
• Multi-language prompts — visibility checks across the languages your patients use

Improvements

• Marketing nav reorganised into a contextual Get Found sidebar
• Live first-scan panel with auto-polling results

Telehealth Video Consults — Beta 📹

Run secure video consultations without leaving Quicka — and let the scribe work the whole call.

What's New

• In-workspace video calls — start or join a consult from the appointment, powered by Daily.co
• Shareable patient join links — copy a link or let patients tap Join from the patient app, no login required
• Dual-stream scribe — transcribe both sides of the call for complete notes
• In-call controls — mute, camera, and screen-share without switching windows
• All-party consent — capture transcription consent from everyone on the call
• Language picker — choose the transcription language per consult

Improvements

• Telehealth toggle per appointment type
• Works for both PMS-connected and Quicka-native clinics

Focus Mode Launch 🎯

We're excited to announce Focus Mode — the fastest way to review and approve your consultation notes.

What's New

• Bulk note review — review your entire day's consultations in a single streamlined view
• Quick approve/edit actions — approve notes with one click, or jump into editing mode
• Rapid Review panel — side-by-side comparison of AI-drafted notes vs. transcript
• Keyboard shortcuts — power users can fly through notes without touching the mouse

Improvements

• Consultation Recorder now pre-fills patient context from calendar appointments
• Treatment plan templates load 40% faster
• Improved SOAP note formatting for physiotherapy consultations

Bug Fixes

• Fixed an issue where session notes could be lost if the browser tab was closed during generation
• Fixed date picker not respecting clinic timezone settings
• Resolved layout overflow on mobile devices in the document workspace

Treatment Plan Templates 📋

Standardise your documentation workflow with editable treatment-plan templates.

What's New

• Template library — pre-built templates for common conditions across general practice, physiotherapy, OT, speech pathology, and psychology
• Custom templates — create and share templates within your clinic
• Smart selection — pick a template, edit it for your patient, and reuse
• Version history — track changes to treatment plans over time

Improvements

• Clinical Educator now supports topic-based discussion for early-career clinicians
• Calendar sync is now bi-directional with Cliniko
• Dashboard loading time reduced by 25%

Consultation Recorder v2 🎙️

A major upgrade to our core recording and transcription experience.

What's New

• Real-time transcription — see your consultation transcribed as it happens
• Multi-speaker detection — automatically separate clinician and patient dialogue
• Pause handling — naturally pause for examinations or interruptions
• Patient context — see relevant prior session context during the consultation

Improvements

• Session Planner now surfaces relevant patient context before the consultation
• Improved accuracy for Australian accents and medical terminology
• Added support for Nookal PMS integration

Bug Fixes

• Fixed audio quality issues on certain Android devices
• Resolved a rare issue where transcription could stall on long consultations
• Fixed timezone handling for clinics in non-AEST states